Frequently asked questions
Let us answer your questions
What standards are you certified to?
We are certified to IATF 16949 and ISO 9001 standards.
Is the timeframe given the shipping date or the estimated delivery date?
In all our offers & confirmation messages, we explicitly mention the goods' shipping date(s).
When is the sales department open?
Our sales team is available:
From Monday to Thursday 8:30a.m.-12:00p.m. & 1:30p.m.-5:00p.m.
Fridays 8:30a.m.-12:00p.m. & 1:30p.m.-4:30p.m.
What is your CSR/QHSE approach?
We are committed to Corporate Social Responsibility (CSR) and plan to obtain ISO 14001 and ISO 45001 certifications in the near future.
Are you concerned about the carbon footprint of your factory?
We are currently putting together a multidisciplinary group with the aim of helping us reduce our carbon footprint. As part of this initiative, we carried out a complete carbon assessment (Scopes 1, 2 and 3) in 2023, allowing us to examine our overall environmental impact.
How can I check stock on the site?
You can log in to our sales site to see product availability.
What should I do if I receive a damaged package?
Should you receive a missing, damaged or re-taped package, it is essential to make a complaint on the transport receipt and confirm this to us within 48 hours. Please note that only the following complaints are considered valid: "Damaged pallet, open packages, missing items". Should your complaint not be precise/significant/complete enough, we will not be able to process it.
Where can I find technical information on the products?
Our technical product sheets are available in PDF format in the “Products” section of our site. They can be viewed and downloaded straight from this section. Besides this, you can often find technical information on other pages on our site e.g. product pages, etc.
What is your order fill rate?
We have a 93% fill rate. We are constantly striving to improve our fill rate in order to meet our clients' expectations as closely as possible.
How do I find my username and password for my professional account?
If you're already a Gardette customer, here's what you'll need to do: if it's your first time logging in, you will need to choose a password. To do so, click on "Set my password". Fill in your e-professional e-mail address and click "Continue".
If the e-mail address given matches an existing customer account, you will receive an e-mail confirming your login. This takes a few seconds. Go into your inbox, find the confirmation e-mail and click on "Complete sign-up".
Set your password. Your password must contain more than eight characters. You will then be redirected to the login page, where you can now log in with your e-mail address and the password that you just chose.
When is your shipping/receiving service open?
Our reception and shipping services are open Monday to Friday 8 a.m.-12 p.m. & 1:30 p.m.-4:30 p.m.
What do the 56/MINI and 56/MINIREV lines mean on offers and orders?
These are additional lines that are added to your order when it does not reach the minimum billing threshold. The lines are added to reach this minimum, allowing the order to be processed.
Do you have a minimum bill amount?
We have a minimum billing amount. Please contact our sales team for more details on this.
Where are your production sites located?
Both of our sites are located in France. We cold draw our raw material at our Villars production site and our manufacturing is based in Villefranche-sur-Saône.
How do I contact a sales representative?
Please take a look at our “Contact” section.
How many people are in the company?
Gardette employs sixty professionals with various areas of expertise, including technicians, engineers, support functions, sales representatives and management.
What is the product range?
We specialise in manufacturing a wide range of keys and special parts. Our expertise covers all types of fasteners and assembly elements.
We promise to provide an answer to your enquiry within seven days.
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