FAQ
We answer all your questions
What are the opening hours of the sales department?
Our sales department is available from Monday to Thursday from 8:30 to 12:00 and from 13:30 to 17:00 and on Friday from 8:30 to 12:00 and from 13:30 to 16:30.
Are your deadlines departure deadlines or arrival deadlines?
In all our offers and acknowledgements of receipt (AR), we explicitly mention departure times.
What standards are you certified to?
We are certified according to ITAF 16 949 and ISO 9001 standards
What is the product range?
We specialize in the manufacture of a wide range of keys and special parts. Our expertise extends to all fixing and assembly elements.
What is the workforce of the company?
The company has 60 professionals divided into various categories, including technicians, engineers, support functions, sales representatives and management members.
How do I contact a sales representative?
See the “contact” section
Where are your production sites located?
We stretch our raw material at the Villars site (department 42), while our production is located at the Villefranche-sur-Saône site (department 69).
Do you have a mini billing?
We have a minimum of billing. I recommend that you contact our sales team to get specific details on this minimum billing.
What do the 56/MINI and 56/MINIREV lines mean on offers and orders?
These are the additional lines when your order does not reach the minimum billing limit. They are added to reach this minimum threshold and thus allow the order to be processed.
What are the opening hours of your reception and shipping services?
Our reception and shipping services are open Monday to Friday from 8 a.m. to 12 p.m. and from 1:30 p.m. to 4:30 p.m.
How do I find my username and password for my professional space?
Paul with the ecatalogue
What is your service rate?
We have a 93% service rate. We are constantly striving to improve our service rate in order to best meet the expectations of our customers.
Where can we find the technical data sheets?
The technical data sheets are available in PDF format in the “Products” section of our site. You can consult and download them directly from this section. Feel free to explore our site for detailed information on our products.
What should I do if I receive a damaged package?
A missing, damaged or re-taped package! It is essential to put reservations on the transport receipt and to confirm them to us within 48 hours. Please note that the valid reservations are as follows: “damaged pallet, open packages, missing parts”. If the reservations are not accurate, significant and complete we will not be able to process your complaint.
How can I consult the parts in stock on the site?
You can connect to your professional area to check availability online. For your first connection, please contact our sales department.
Are you concerned about the carbon footprint of your factory?
We are currently in the process of forming a multidisciplinary group in order to reduce our carbon footprint. As part of this initiative, we are carrying out a complete carbon assessment (SCOPES 1, 2 and 3) in 2023 which will allow us to assess our global environmental impact.
What is your CSR/QHSE approach?
We are committed to a Corporate Social Responsibility (CSR) approach and plan to obtain ISO 14001 and ISO 45001 certifications in 2024.
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