‍Our customer service - your satisfaction!

In this article, you will see how at Gardette, customer satisfaction is our top priority. We have put in place an information collection strategy to ensure continuous improvement in our customer service.

We are committed to creating long-lasting relationships with our customers, guaranteeing satisfaction and gaining their loyalty. We aim to offer a personalised and positive customer experience by putting the customer at the centre of our business and establishing a lasting feeling of trust.

Discover Gardette's four customer service promises and find out why you should place your order with us.

‍Responsiveness

Our sales team, made up of ten people working in close collaboration with the Technical & Sales and Distribution departments, promises to provide a response to your quote requests and orders within 48 hours of receiving them. We do our best to offer you the best production timeframe and to optimise delivery.

We can also help with your medium and long-term projects.

Finally, our online shop lets you check stock in real time 7 days a week and 24 hours a day, and gives you access to pricing, product sheets, etc.

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Accessibility and personalisation

You require special manufacturing, specific packaging or have other personal requests? Our team can be reached by e-mail or phone to provide you with the necessary assistance, meet your requirements and find solutions to your questions. Do not hesitate to contact us for support in your project.

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Adaptability and flexibility

Thanks to our cold rolling, drawing & heat treatment plant for producing material, our fleet of more than 100 machines, our more than 25,000 references of finished products, as well as our responsive manufacturing approach, we can offer very short lead times.

We are proud of our responsive manufacturing approach and our ability to adapt to our clients' specific requirements. We make a point of offering a flexible and fast manufacturing process in order to ensure that delivery deadlines are met and that quality meets your expectations.

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Quality

At Gardette, we are committed to offering quality that meets both industry standards and our clients' expectations. Our QC team carries out rigorous checks, right from the beginning of the manufacturing stage to the end of the production process, ensuring that each key meets the highest quality standards.

We use precision measurement tools to check dimensions, tolerances and critical specifications so that every part produced in our workshop meets our clients' requirements. We also offer various other services such as 100% inspections with a camera.

With an order fill rate of 93%, we do everything we can to guarantee your satisfaction, offering you a quick, flexible and high-quality service. Our teams are here to support you in your projects and to offer you a top-quality service.