‍Our customer service: your satisfaction!

In this article, you will discover that at Gardette, customer satisfaction is our top priority. We have implemented an information collection strategy to ensure continuous improvement in our customer service.

We are also committed to creating lasting relationships with our customers by guaranteeing their satisfaction and by ensuring their loyalty. We aim to provide a personalized and positive customer experience by placing the customer at the center of our business and by establishing a lasting climate of trust.

Discover Gardette's 4 commitments and why you should consider placing your order with us.

‍Responsiveness

Our sales team, composed of 10 people working in close collaboration with the Technical and ADV departments, is committed to providing a response to your quotes and orders within 24 to 48 hours of receiving them. We do our best to offer you the best production times and optimized deliveries.

We are also organized to help you and respond to your medium and long term projects.

Finally, our e-shop offers you visibility on our stocks live 7 days a week and 24 hours a day and on your pricing conditions, technical data sheets...

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Proximity and personalization

Do you have a special manufacture, a specific packaging request or any other specific requests? Our employees are available by email or telephone to provide you with the necessary assistance, meet your requirements and find solutions to your questions. Do not hesitate to contact us so that we can support you in your project.

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Adaptability and flexibility

Thanks to our cold rolling, drawing and heat treatment plant for the manufacture of material, our fleet of more than 100 machines, our stock of finished products of more than 25,000 references and our responsive manufacturing approach, we are in a position to offer very short production times.

We are proud of our responsive manufacturing approach and our ability to adapt to your specific needs. We make it a point of honor to be flexible and fast in our manufacturing process, in order to guarantee you respected delivery times and a quality that meets your expectations.

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The quality

At Gardette, we are committed to offering product quality that meets the requirements of standards and the expectations of our customers. Our quality control team carries out rigorous checks from the manufacture of the raw materials to the end of the production process to ensure that each key meets the most stringent quality standards.

We use precision measurement tools to verify dimensions, tolerances, and critical specifications to ensure that every part produced in our workshop meets customer requirements. We can also offer you various services such as 100% camera control.

With a service rate of 93%, we make every effort to guarantee your satisfaction by responding to your needs in a fast, flexible and high-quality manner. All our teams are ready to support you in your projects and to offer you a quality service.